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Ralph H. Johnson VA Medical Center


Charleston VA continues to achieve 5-Star rating

The Charleston VA's award-winning cath lab.

The Ralph H. Johnson VAMC is again rated as a 5-Star facility, the highest possible rating according to VA's SAIL model, one of the top 10% of VA facilities nationwide, and the 6th fastest growing.

By Tonya Lobbestael
Monday, January 26, 2015

Charleston VA continues to achieve 5-Star rating, top 10% nationwide ranking while becoming sixth fastest growing VA in U.S.

The Ralph H. Johnson VA was again rated a 5-Star medical center, the highest possible rating according to VA's Strategic Analytics for Improvement and Learning Value (SAIL) model, and became the sixth fastest growing VA in the U.S. for percentage patient growth in the fourth quarter of fiscal year 2014.  This rating, which ranks the Charleston VA in the top 10 percent of VA medical centers nationwide for quality of care and efficiency, was first achieved by the Charleston VA in October 2014. 

SAIL is a comprehensive tool that assesses 25 quality measures in such areas as complications, patient safety, access to care, and customer satisfaction.  SAIL also includes efficiency measures such as telephone abandonment rate and benchmarking employee satisfaction scores.

The Charleston VA joins the likes of the Boston and Connecticut VA Medical Centers who also achieved 5-Star ratings.  The Charleston VA is affiliated with the Medical University of South Carolina and co-hires many world-class specialists with MUSC.  The Boston VA Medical Center is affiliated with Harvard Medical School and the Boston University School of Medicine.  The Connecticut VA Medical Center is affiliated with Yale School of Medicine.

"Achieving a 5-Star rating is quite an accomplishment, but maintaining it speaks even greater volumes about the quality of staff and the high level of care provided to our Veterans at the Charleston VA -- especially when you also realize we are the sixth fastest growing VA in the country," said Ralph H. Johnson VA Medical Center Director Scott R. Isaacks.  "This VA truly is a world-class medical center with a team of health care professionals -- a number of whom also practice and teach at MUSC."

The Charleston VA is also ranked in the top 10th percentile according to the Healthcare Effectiveness Data and Information Set (HEDIS).  HEDIS is an independent review that measures performance of 90 percent of America's health plans and facilities in both the public and private sector on dimensions of care and service.

The Charleston VA improved from a 3-Star SAIL rating earlier in 2014 to achieve and maintain the 5-Star rating over the past six months. Isaacks attributes the improvement to the quality and hard work of the entire VA staff, the facility's affiliation with MUSC, and the medical center's track record of providing cutting-edge medical services in such areas as tele-mental health and robotic surgery.  

"We are very proud to again receive this recognition and are working very hard to improve every day. The most important part of our 5-Star rating is that it assures our Veterans that they can rely on the Ralph H. Johnson VA Medical Center team to provide the very highest quality care and the best patient care experience for them," concluded Isaacks.


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