Ralph H. Johnson VA Medical Center
SOARS Results - Outstanding Visit!
SOARS Results: Outstanding Visit!
The Ralph H. Johnson VA Medical Center met all expectations during the System-wide Ongoing Assessment and Review Strategy visit held here in mid-May.
Among the strong practices pointed out by the team were the Operating Room’s non-biological implantable device early release form, patient identification bands in the individual blood bank, the Watchful Eyes patient companion program and the Trident instant messaging system between clinicians.
Of particular note was an interactive video game developed by the facility for staff education, as well as meeting a 14-day notification to patients of their lab results. The Reusable Medical Equipment unit received notable praise from the team.
“There was a big focus on RME and they did a great job!” said Kathleen Coniglio, team member from VA central office.
Charleston VAMC had resolved all findings from all previous surveys prior to this SOARS visit, which was an astounding achievement, according the team. Most findings by the team during this visit were fixed on site, and the team congratulated the facility for how responsive the facility employees are.
“I am so impressed with the tremendous work and consistency within Charleston,” said Robin Hindsman, VISN-7 Quality Management Officer. “They have managed to spread that consistency and uniform of practice across the facility, and their access turnaround has vastly improved. Charleston is just phenomenal.”
The very few areas for improvement that the team pointed out were suggestions to assist the hospital in any upcoming Joint Commission inspections. As a result, this inspection was considered a rousing success.
“I’d like to thank everyone for helping make this a successful review. This does not happen without the employees,” said Ms. Carolyn Adams, Charleston VAMC director. “I’m so proud of what we do here every day and how dedicated our staff is to taking care of Veterans.”