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Ralph H. Johnson VA Medical Center


VA's PACT with Veterans

Charleston VAMC doctor shakes hand and makes a PACT with Veteran patient.

Charleston VAMC doctor shakes hand and makes a PACT with Veteran patient.

Monday, January 31, 2011

The Department of Veterans Affairs (VA) is announcing a new initiative focused on patient-centered health care delivery within the vast VA health care system.  PACT, or Patient-Aligned Care Team, is part of VA’s campaign, “Defining EXCELLENCE in the 21st Century.”  The PACT concept is Veterans working together with health care professionals to plan for whole-person care and life-long health and wellness. 

The focus is on:
• Partnerships – between Veterans and health care teams
• Access to care – enhanced through a variety of methods
• Coordinated care – among all team members
• Team-based care – with Veterans at the center of their PACT

VA’s PACT approach to health care will result in healthier and more satisfied patients, better coordinated and holistic care, streamlined delivery of services, and lower cost for health care.  “PACT will transform VA health care,” said Under Secretary for Health, Robert A. Petzel, M.D.  “This is our PACT with Veterans – to deliver excellence in every aspect of patient care.”


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