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Ralph H. Johnson VA Medical Center


Vocera Badge to Nurse Call Integration is here

Vocera badges allow faster more efficient response to inpatients' needs

Heidi Bennett prepares to respond to an inpatient request. Vocera badges speed up response time and increase efficiency, enhancing Veteran care.

By Laura Valentine, Public Affairs Specialist
Thursday, August 21, 2014

Ralph H. Johnson VA Medical Center has introduced a faster and more efficient way for inpatients to communicate with their caregiver through the nurse call button. The Vocera Badge Communication System consists of a network of small push button, badge-style communication devices which are clipped to the staffs’ uniforms. These badges are wireless, radio-like devices which have been proven to provide quick, hands free, instant communication between clinicians. This means when a patient presses the nurse call bell in their room, he or she will be connected directly to their assigned caregiver.

This feature allows the Veteran to immediately and personally relay his/her needs verbally and directly to their assigned nurse.

“Patients will no longer have to lie in wait wondering if anyone has seen their call light or heard the alarm after they have pushed the nurse call button. With the ability to speak directly with their nurse, patients can rest secure knowing their needs have been heard and their nurse is on the way to resolve any problems they may be experiencing,” said Heidi Bennett, RN, Vocera Clinical Lead/BCMA Coordinator for Ralph H. Johnson VA Medical Center.

Charleston’s nursing staff and clinicians have been utilizing the Vocera Badge Communication System for the last two years.   The system has proven its effectiveness by enabling nurses to communicate with other clinical staff while standing at the patient’s bedside. Its new function empowers our Veterans by providing the fastest path to reach their on-call nurse.

Heidi Bennett contributed to this story.


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