Ralph H. Johnson VA Medical Center
personalized care…why I choose VA
My name is Travis Silver and I currently serve as the Section Chief for Patient Administration Service. My VA career began in March 2008 after serving five years on Active Duty and three years as a Reservist with the U.S. Navy as a Hospital Corpsman. My first position with the VA was as a Claims Assistant in Fee Basis—gaining understanding of the provisions of coordinating care and providing the reimbursement for community services. During that time, I also completed my Masters in Business Administration at Charleston Southern University.
In 2012, I was accepted into the Technical Career Field (TCF) Intern Program at VA for the Chief Business Office. For two years I served under the of preceptorship of the Health Administration Service (HAS) Chief observing HAS and hospital operations at the senior level. After the TCF program, I was selected for my current position, which is responsible for the Ward Administration, the Administrative Officer of Day (AOD), Telephone Operators and Eligibility & Enrollment sections.
I am responsible for assisting Veterans with starting their VA health care journey: enrollment, facilitating coordinated care between departments, inpatient movements, temporary lodging, assisting family members with burial benefits, and any other coordination as needed. Assisting our Veterans with attaining medical care timely is a job I take very seriously as sometimes it may be a matter of life or death.
During the summer of 2015, I received news that forever changed my life. A CT scan indicated that my mother had a brain tumor and immediate surgery was recommended. It was confirmed that she had a Glioblastoma Multiforme Brain (GBM) stage IV tumor which is fast, aggressive type of cancer. Sadly, after a courageous battle, my mother passed away in February 2016. I tell this very personal story because if not for the early detection and level of care provided from her administrative and clinical team at the University of North Carolina and Duke she may not have not made it to February. This is the type of service I strive to provide to our Veterans, ensuring they are provided every possible medical treatment and aware of all benefits available to them.
I am honored to be a part of the process, making VA the health care institution of choice for Veterans and their families. It is important to make a positive impression and represent the VA well, every encounter and interaction is an opportunity to make that impression a positive one. I would want anyone reading this to know that through hard work and determination reaching professional and personal goals is achievable, and believing in yourself is key. Not every day is perfect, but I am committed and find stability through my faith, support of my awesome wife, three wonderful children, and a desire to serve such a deserving population—our Veterans.