Patient Information - Ralph H. Johnson VA Medical Center
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Ralph H. Johnson VA Medical Center

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Patient Information

Before you Visit

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Determine Your Eligibility
Before receiving services, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.

Schedule an Appointment
Eligible veterans should contact us to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.

Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period.

Emergency Care
Available 24/7 at VAMC. Report non-VA ER visits within 72 hours of start of care by calling VA at 1-844-724-7842 or e-mailing

Patient Guidelines for VA Video Connect (VVC)
Virtual options are available through VA. Here are your instructions on how to use the VA Video Connect (VCC):

Courtesy of vans donated from the Disabled American Veterans, transportation is available to enable our patients to travel between facilities.

Patient and Family Centered Care (PFCC)
PFCC is an approach to the planning, delivery and evaluation of healthcare grounded in mutually beneficial partnerships among healthcare providers, patients and families.

During Your Stay or Care

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Personalized Health Plan
The VA and Ralph H. Johnson VA Medical Center are on a mission to provide Veteran patients with a more personalized health care experience that they both want and need.

Get your Veterans Health Identification Card (VHIC)
Veterans enrolled in VA Health Care can visit the Welcome Center at the Charleston VAMC or inquire at the front desk of our off-site outpatient clinics to get their VHIC.

Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time.

Patient Education
A number of programs have been established to assist you in the event you have a concern or complaint. Let us help you resolve your issue.

Customer Service
A number of programs have been established to assist you in the event you have a concern or complaint. Let us help you resolve your issue.

After Your Visit

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Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance.

Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.

Caregiver Program
VA knows your focus as a Caregiver is taking care of the Veteran you love. It can be an incredibly demanding job, and we want you to know you don't have to do it alone.