Patient and Family Centered Care - Ralph H. Johnson VA Medical Center
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Ralph H. Johnson VA Medical Center


Patient and Family Centered Care

What is Patient and Family Centered Care (PFCC)
Patient and Family centered care is an approach to the planning, delivery and evaluation of healthcare that is grounded in mutually beneficial partnerships among healthcare providers, patients and families. It redefines the relationships in healthcare

Principles Driving the PFCC Model
People are treated with dignity and respect 
Healthcare providers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful
Individuals and families build on their strengths through participation in experiences that enhance control and independence
Collaboration among patients, families and providers occurs in policy and program development and professional education as well as in the delivery of care.

PFCC Involvement in all aspects of the Healthcare System:
Strategic Planning
Administrative and Financial systems
Environment &Design
Human Resources
Quality and Safety

Charleston VA’s goal for PFCC
To collaborate with our patients and their families to provide a warm, comfortable and friendly environment that supports healing.