Customer Service - Ralph H. Johnson VA Medical Center
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Ralph H. Johnson VA Medical Center


Customer Service

Patient Advocates

Our Service Recovery program is a systematic approach to obtain Veteran feedback while responding to complaints in a manner that creates loyalty and responsively makes system improvements. Service Recovery begins at the point of service. All patient care areas in the hospital have Department Level Advocates who address concerns for patients. You may call or use the Secure Messaging feature in MyHealtheVet, but Patient Advocates can not use email for contact in order to protect your health information privacy.

Chaplain Lorenzo Moses, VA's Former Prisoner of War Patient Advocate

Chaplain Lorenzo Moses

VA's Former Prisoner of War Patient Advocate

Hannah P. McCoy, Patient Advocate

Hannah P. McCoy

Patient Advocate

Photo not available

Traviell Hartsfield

Patient Advocate

Traciee M. Prioleau, Patient Advocate

Traciee M. Prioleau

Patient Advocate

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

MyHealtheVet is VA’s online Personal Health Record that empowers Veterans to become informed partners in their health care. Veterans can refill prescriptions, view their VA appointments, check their VA lab test results, and secure message with their VA health care teams. Veterans can also use the Blue Button feature and access parts of their medical records, such as VA Notes, VA Radiology Reports, and more! For more information, contact the Charleston VAMC MyHealtheVet Coordinator.

Heather Friesen, My HealtheVet Communications Specialist

Heather Friesen

My HealtheVet Communications Specialist

For a listing of additional contacts, please visit our phone directory.

If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed above who will be eager to help you with your concern in a timely manner.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.