Our Service Recovery program is a systematic approach to obtain Veteran feedback while responding to complaints in a manner that creates loyalty and responsively makes system improvements. Service Recovery begins at the point of service. All patient care areas in the hospital have Department Level Advocates who address concerns for patients. Patient Advocates are available to address issue of patients if the Department Level Advocate is unable. Our Patient Advocate program gives you and your family the security of knowing someone is available to focus on your individual concerns and rights.
Supervisor, Customer Service
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
MyHealtheVet is VA’s online Personal Health Record that empowers Veterans to become informed partners in their health care. Veterans can refill prescriptions, view their VA appointments, check their VA lab test results, and secure message with their VA health care teams. Veterans can also use the Blue Button feature and access parts of their medical records, such as VA Notes, VA Radiology Reports, and more! For more information, contact the Charleston VAMC MyHealtheVet Coordinator.
My HealtheVet Communications Specialist
If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed above who will be eager to help you with your concern in a timely manner.
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.