PATIENT ADVOCATES:
Charleston VAMC strives to always provide the highest quality of care to our nation's Veterans who call the Ralph H. Johnson VAMC home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.
Service Level Patient Advocates
No matter which clinic you visit when you come to Charleston VAMC, you will always be able to find one of our many service level patient advocates. The service line patient advocate can address and resolve your concern at the point of contact. They are located in each clinic/service area. Each area has the photo, location and extension posted of their advocate. If the service level patient advocate is not able to resolve the issue, then the patient can be referred to the patient representatives.
Patient Representatives
Charleston VAMC also has a highly-skilled patient representative on staff, who is eager to help you with your concern in a timely manner. The Patient Representatives:
- Serve as a liaison between patients and the medical center
- Act on the patient's behalf
- Help patients understand their rights and responsibilities
Kenneth Brown is our Patient Representative, and is located on the fifth floor of the Charleston facility, room B501-D or B501-B. He can also be reached at (843) 789-6066. Patrick O'Leary is the OEF/OIF Patient Advocate, and FPOW Advocate can be reached at (843) 789-6648.
Delilah Coverdale- (843) 789-6458
Hannah McCoy- (843) 789-7204
Jennifer Little- (843) 789-6520
Patient Feedback Tools
Survey of Healthcare Experience of Patients
After your visit or inpatient stay, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
We want to provide you with excellent care. Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
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